Terms & Conditions

These Terms and Conditions of Business (Terms) are between House of Kipp Limited (Company), registered in England and Wales under number 09341515 whose registered office is at Devonshire House, 60 Goswell Road, London, EC1M 7AD, the person making the booking and the persons staying in the Hotel (Client). All Clients accept these Terms personally and on behalf of all members of their party. The Company reserves the right to amend these Terms without notice. These Terms shall prevail in the event of any conflict between these Terms and any terms and conditions of business of the Client.

The Company reserves the right to require that Clients vacate their apartment at any time without notice and without refund if, in the Company’s sole reasonable opinion, the Client breaches any of these Terms.

The Client’s attention is drawn in particular to the terms of clauses 9 and 10.


1.1 Bookings will only come into existence when both payment has been received by the Company in full and the Company has sent the written booking confirmation to the Client by email.

1.2 Guests are requested to email a copy of a photographic ID with proof of address and the credit card used for the booking plus a list of all guests occupying the property. We reserve the right to refuse entry on a non-refundable cancellation basis if requested documents are not emailed at least 48 hours prior to arrival.

1.3 The lead guest, who’s name the credit card used for the booking must be in, must be over 25 years of age and must be present at check in.

1.4 The Company reserves the right to refuse bookings at any time.

1.5 The Company reserve the right to decline single sex group bookings and have a strict “NO PARTY POLICY”.



2.1 Payment is required in full at the time of booking unless otherwise agreed in writing by the Company.

2.2 The Company reserves the right to suspend or cancel any booking if payment is not received at the time of booking.

2.3 The Client shall pay interest on any overdue amounts at the rate of 4% per cent per annum above the [BANK]’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Client shall pay the interest together with the overdue amount.


3.1 A security deposit of £500 will be taken either at the time of booking or at some time prior to  arrival.

3.2 The Client will be informed at the time of booking when the security deposit will be payable.

3.3 Circumstances in which some or all of the security deposit may be retained by the Company include, but are not limited to:

(a) breakages, loss or damage to the apartment or any of its contents;
(b) any cleaning where more than routine cleaning is required or smoking has occurred;
(c) lost keys or security fobs;
(d) internet charges for exceeding the applicable download limit;
(e) telephone call charges.

3.4 Should there be, in the Company’s sole discretion, no damage caused to the Client’s room during the Client’s stay, the security deposit will be returned to the Client. It takes between 5 and 10 working days with UK cards and up to 21 working days with the international cards for the hold to be released, depending on your bank.

3.5 We reserve the right to process further charges to the credit card provided should the incidental charges exceed the pre-authorisation amount of £500.


4.1 The Company reserves the right to change its rates from time to time.

4.2 Once a booking has been confirmed, the rate will not change unless:

(a) the Client amends the booking and the Company changed the rates between the time of booking and the time of amendment of the booking; or
(b) there is a change in tax rates or currency exchange levels affecting the cost to the Company of providing accommodation.

4.3 Any rate quotation given by the Company shall be guaranteed for 30 calendar days unless otherwise stated.

4.4 Where telephone services are available, the Client shall be responsible for all call charges incurred during their booking.

4.5 Where internet services are available, these may be charged for separately by the Company.

4.6 Where a Concierge service is available, this will be charged for separately by the Concierge but, for the Client’s convenience, shall be invoiced by the Company along with any outstanding booking costs or additional costs incurred by the Client during the stay.


5.1 Any request made prior to the start of the booking to change, extend or cancel a booking must be made to the Company in writing.

5.2 The Company will try to accommodate all requests to change or extend a booking however these will be subject to availability.

5.3 The Company reserves the right to use the same payment method in order to take any applicable additional payment for the change and/or extension.

5.4 The Company reserves the right to charge fees for cancellations made as follows:

30 days’ notice of cancellation is required prior to check-in for all lengths of stay in order to avoid charges.  If cancelled or modified later, or in case of a no show, the total price of the reservation will be charged.

This policy also applies to early check-out.

Exceptions may apply during holidays, special events or conventions.


6.1 The Company reserves the right to make changes, cancel or correct information as necessary in relation to your booking. In such a case the Company will notify the Client by email and/or by telephone as soon as reasonably practicable.

6.2 If a Client’s booking has to be changed or cancelled, the Company shall offer the Client an alternative apartment of similar specifications wherever possible.

6.3 If the Client rejects the offer of alternative accommodation the Company shall refund the cost of the booking to the Client unless the cancellation is the result of Force Majeur as set out in clause 11.


8.1 The lead guest is responsible for conduct of other occupants

8.2 Only persons notified to us prior to arrival may occupy the apartment.

8.3 The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded. Should there be a nuisance complaint, guests may be asked to leave immediately without refund of accommodation and Security Deposit.

8.4 Clients shall:

(a) ensure that all information, personal details, documents and booking details provided to the Company are true and accurate;
(b) ensure that apartments are occupied as serviced apartments only and shall only be used as temporary or holiday accommodation;
(c) unless previously agreed by the Company in writing, vacate the apartment by 12:00pm on the day of departure;
(d) not smoke in their apartment, nor allow any of their guests to smoke in the apartment; All apartments are STRICTLY NON-SMOKING and a charge of one night’s stay will be charged for any breach of this clause.
(e) not bring pets, nor allow any of their guests to bring pets into the apartment;
(f) behave responsibly, respect their fellow guests and keep noise to a minimum between 10:00pm and 07:00am;
(g) be responsible for their guests and visitors;
(h) ensure that their apartment and its furniture, fittings and effects are kept in the same condition as on arrival and report any damage, loss or breakage to the Company;
(i) ensure that all their personal effects are removed upon departure. The Company shall not be responsible for the safekeeping of any lost property; and
(j) keep their apartment in a reasonable state of cleanliness.

8.5 Please be advised that we reserve the right to refuse to check guest in if required documents are not present on arrival or the guest is under the influence of drink or drugs, unsuitably dressed or behaves in a threatening, abusive or other unacceptable manner.


9.1 The Company shall:

(a) ensure that Clients’ apartments are ready by 04:00pm on the day of arrival; Standard Check-in time is 15:00 and Check-out is 11:00. Early check-in between 09:00 and 15:00 can be accommodated where possible when requested. Late check-in after 18:00 on a weekday, or any time weekends and bank holidays, is possible for an additional fee of GBP 60, subject to availability and by prior arrangement.
(b) ensure the apartment is cleaned and linen changed weekly. Clients’ scheduled cleaning day will be notified on arrival;
(c) carry out maintenance on the apartment and building. Wherever possible, the Company shall give 24 hours notice of the need to enter the Client’s apartment;
(d) provide the Client with a set of keys or security card/fob to access the building and the Client’s apartment; and
(e) make every reasonable effort to ensure that Clients have an enjoyable stay.


10.1 Nothing in these Terms shall limit or exclude the Company’s liability for:

(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

10.2 The Company shall not be liable for:

(a) any loss arising from any inaccuracy not notified to the Company;
(b) any theft of the Client’s personal belongings;
(c) any damage to the Client’s personal belongings;
(d) the loss of any profits, business or goodwill;
(e) any loss or damage suffered by the Client as a result of using the Concierge service; or
(f) any special, indirect, consequential or pure economic loss.

10.3 All terms, warranties and conditions implied by law are, to the fullest extent permitted by law, excluded from any contract between the Client and the Company. However, if the Client is a consumer, nothing in this clause 10 shall affect the Client’s statutory rights.

10.4 If the Client is a business, a business employee or a person booking on behalf of a business or employee, that business shall indemnify the Company against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential loss, loss of profit, loss of reputation, and all interest, penalties, and legal and other reasonable professional costs and expenses) suffered or incurred by the Company arising out of the Client’s breach, non-performance or negligent performance of these Terms.

10.5 If the Client is a business, a business employee or a person booking on behalf of a business or employee, the Company’s total liability in contract, tort (including negligence and breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the booking shall be limited to the fees paid to us under the booking.

10.6 This clause 10 shall survive termination of the contract between the Company and the Client.


11.1 For the purposes of these Terms, Force Majeure Event means an event beyond the reasonable control of the Company including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

11.2 The Company shall not be liable to the Client as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.


12.1 Nothing in these Terms shall be construed as creating a relationship of landlord and tenant between the Company and Clients. These Terms constitute an excluded agreement under s. 3A(7)(a) Protection from Eviction Act 1977 and cannot be construed as an assured tenancy under the Housing Act 1988.

12.2 The Company may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under these Terms and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent. The Client shall not, without the prior written consent of the Company, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under these Terms.

12.3 If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause 12.3 shall not affect the validity and enforceability of the rest of the Contract.

12.4 A person who is not a party to the Terms with the Company shall not have any rights to enforce its terms.

12.5 No variation of these Terms, including the introduction of any additional terms and conditions, shall be effective unless it is agreed in writing and signed by the Company.

12.6 These Terms shall be governed by, and construed, in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this these Terms.